How Call-E records your calls in Live Call

Last updated: September 30, 2026

In one sentence

When you join a call in Live Call, Call-E records it for you — a status bar right under the video tells you what's happening, and you can turn recording off at any time.

What you'll see during a call

A status bar sits right under the video for the whole call. It always tells you what Call-E is doing (if you minimize the call, recording keeps going — the bar is there when you return to the full view):

  • Call-E is recording this call — recording is on. The other person doesn't see a Zoom recording notice, so this bar is your reminder that the call is being recorded. Let your client know.
  • Call-E is saving the recording… — the call ended and Call-E is saving what it captured. Give it a moment.
  • Call-E saved this recording — done. Your transcript and Call Notes are on the way.
  • Call-E is not recording — you turned recording off. This call will not be saved, and you'll get no notes for it.
  • Call-E can't record this call — Call-E has no access to your microphone. Click Fix on the bar and follow the steps.

Turn recording off or on

Recording is on by default. During a call, click the power button on the bar to turn it off. Click it again to turn it back on.

If you turn recording off in the middle of a call that's already being recorded, Call-E asks what to do with the part it already has:

  • Stop and keep — the part recorded so far is saved. You still get a transcript and Call Notes for it.
  • Stop and delete — Call-E discards the recording. You won't get a transcript or Call Notes, and you can't get the recording back.
  • Cancel — keep recording; nothing changes.

Turning recording off also turns it off for your next calls on this computer, until you switch it back on.

If you're wearing headphones

Call-E listens through your microphone. With speakers on, it can usually hear both you and your client. With headphones on, your client's voice goes into your ears — not into the recording — so the recording may only have your side of the conversation.

If Call-E notices you're using headphones, it shows a warning under the video. Switching to your speakers may help Call-E capture more of the conversation — or dismiss the warning if you're okay with it.

If Call-E can't use your microphone

The bar reads Call-E can't record this call and a short guide opens with steps for your browser. The steps differ depending on what's blocking the microphone:

  • Your browser is blocking it — allow the microphone for Call-E in your browser's site settings, then reload the page and rejoin.
  • Your computer is blocking it — allow your browser to use the microphone in your computer's privacy settings (System Settings on a Mac, Settings on Windows). Also close other apps that might be holding the microphone, like Zoom or Teams.
  • No microphone found — plug one in, or check that your Bluetooth headset is connected.

After following the steps, click I've done this — check again in the guide.

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