How Call-E works with Zoom cloud recordings

Last updated: September 30, 2026

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What this explains

Call-E can capture audio from a Zoom appointment in two ways:

Microphone Recording in Live Call. Join the meeting in Live Call inside Call-E. Call-E can create a transcript, Call Notes, a Call Scorecard when the Call Type has one configured, and use the conversation in later Client Memory updates.
Zoom Cloud Recording. Hold the meeting outside Call-E and let Zoom record it to the cloud. Call-E downloads the recording afterward and processes it.

A Zoom meeting held outside Call-E without a cloud recording cannot be processed afterward.

What Call-E needs for Zoom meetings

For a Zoom meeting held outside Live Call, Call-E can only process what Zoom makes available in the cloud after the meeting ends. A recording saved only to your computer is not enough for Call-E's automatic Zoom meeting capture.

When Zoom cloud recording is available, Call-E can capture the meeting after it ends and start preparing the transcript and Call Notes. It also prepares a Call Scorecard when the Call Type has a scorecard configured.

When Zoom cloud recording is not available, Call-E can still schedule or sync the Zoom meeting. Use Live Call to capture the conversation in Call-E; if you hold the meeting outside Call-E instead, Call-E cannot produce its recording, transcript, Call Notes, configured Call Scorecard, or later Client Memory updates.

What you may see in Call-E

If Call-E knows Zoom cloud recording is not available, it tells you in the product before you schedule:

Your Zoom plan doesn't support cloud recording. Keep the account connected to schedule and sync meetings. Use Live Call to capture them in Call-E, or choose a Zoom plan that supports cloud recording for future meetings held outside Call-E. Opening Zoom recording settings cannot resolve a plan limitation.
Cloud recording is turned off in your Zoom settings. Open Zoom recording settings and turn cloud recording on.
Your Zoom recording settings are managed by your Zoom admin. Ask your Zoom admin to enable cloud recording for your account.
Call-E can't confirm whether this Zoom account supports cloud recording. Check the Zoom card again later or contact support. You can use Live Call in the meantime.

If you want to use a different Zoom account, click Disconnect on the Zoom card in Preferences, then click Connect Zoom. If the card says your connection expired, click Reconnect instead.

You can still schedule the Zoom meeting. Call-E asks you to acknowledge that a meeting held outside Call-E without cloud recording cannot produce a recording, transcript, Call Notes, configured Call Scorecard, or later Client Memory updates.

After the meeting ends

If a meeting held outside Call-E did not have a Zoom cloud recording, each output Call-E would normally produce shows "Zoom cloud recording wasn't available for this Zoom meeting, so Call-E couldn't produce this output." in its place on the appointment page.

That result is final for the meeting. Changing your Zoom plan or settings later can help future Zoom meetings, but it cannot create a cloud recording for a past meeting that was not cloud-recorded.

Microphone Recording is different

Live Call records through your device microphone and processes that audio in Call-E. Zoom cloud recording settings do not apply. See Start a Microphone Recording for recording controls and device guidance.

On other sites

These links go to other companies' websites that Call-E doesn't control, and they can change.