Cancel an appointment

Last updated: September 30, 2026

What this does

Removes the session from your schedule in Call-E. If the appointment has a Zoom meeting, the Zoom meeting is cancelled too.

Before you start

You can only cancel appointments that haven't ended yet — Scheduled or In progress. If the session is already Ended, there's nothing to cancel.

Steps

  1. Open the appointment. Click it from Appointments or your dashboard.
  2. Click ⋯ in the header at the top of the page.
  3. Click Cancel appointment.
  4. Confirm. A dialog appears titled "Cancel appointment?" Click Cancel appointment to go ahead, or Keep appointment to go back without cancelling.
    • If the appointment has a Zoom meeting: the message reads "Cancelling will remove this appointment from your schedule and cancel the Zoom meeting — attendees will be notified. You can schedule a new appointment from the Appointments page." The Cancel appointment button appears in red.
    • If there's no Zoom meeting: the message reads "Cancelling will remove this appointment from your schedule. You can schedule a new appointment from the Appointments page."
    • If a Microphone Recording is currently in progress: the message reads "A Microphone Recording is currently in progress for this appointment. Cancelling will remove this appointment from your schedule and stop the recording — Call-E keeps the audio it already received, but some audio after this point may be missing. You can schedule a new appointment from the Appointments page." The Cancel appointment button appears in red.

After it's done

The appointment's status changes to Cancelled and it stays visible in your Past appointments tab for your reference. If a Zoom meeting was attached, it's cancelled in Zoom as well — your client's calendar invite will update.

When you open a cancelled appointment, the header reads Call cancelled. Below it, a notice reads This appointment was cancelled — no call was held, so there are no notes, recordings, or transcripts for this session.

If this was a Zoom appointment that already had more than one session before you cancelled it, you'll see each session in its own tab instead. Each tab shows that session's recording and transcript — the tab marked notes also shows the Call Notes for that session.

If a Microphone Recording was in progress, cancelling stops it right away — the recording device shows Recording saved with a possible gap. Because the appointment is cancelled, Call-E doesn't generate Call Notes or a Call Scorecard for it.

You can't un-cancel. If you need the session back, schedule a new appointment.

If something goes wrong

  • "Couldn't cancel appointment. Please try again." Check your internet connection. If it keeps failing, contact support.
  • The Zoom meeting is still on your client's calendar. Zoom usually propagates the cancellation within a minute or two. If it doesn't, cancel the meeting directly from the Zoom app or website as a backup.

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